Refund policy

This English version is a courtesy translation. In case of any discrepancy, the Spanish version prevails.

Paintings made to order, no stock. At Cuadros Splash we hold no stock: each painting is made to order in our workshop, after you place your order and in the size and finish you choose. For this reason, in accordance with article 103 c) of the Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios (Real Decreto Legislativo 1/2007) (Spanish Consolidated Text of the General Law for the Protection of Consumers and Users, Royal Legislative Decree 1/2007), our paintings carry no right of withdrawal: returns are not accepted and no refunds are given for a change of mind.

Cancellation within 24 hours. You may cancel your order and get your money back within 24 hours of payment. Write to us within that period at cuadros@impresionstore.com or on WhatsApp at 627 920 405, quoting your order number, and we will refund the amount using the same payment method you used. Once those 24 hours have passed, we start making your painting and the order can no longer be cancelled.

If it arrives damaged or with a defect. If your painting arrives damaged in transit, has a manufacturing defect or is not the one you ordered, we will replace it at no cost to you. If the damage was caused in transit, let us know within 24 hours of receiving it, with photos and your order number, so that we can make a claim against the carrier. All of this is without prejudice to the three-year legal guarantee of conformity to which you are entitled by law.

About colour. Slight variations in colour resulting from viewing on different devices or screens are not considered a defect, provided that the painting received substantially matches the one purchased.