Delivery Terms

This English version is a courtesy translation. In case of any discrepancy, the Spanish version prevails.

How much delivery costs

The rate is flat per zone: it does not depend on the size of the painting, its weight or how many works the order includes.

For the Canary Islands, Ceuta and Melilla, if the order requires more than one package, we check the price with the courier company and confirm it to you before going any further.

We only deliver within Spain: mainland Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla. We do not deliver to other countries.

How long it takes to arrive

Each painting is printed and mounted in our workshop when you order it, so it does not come off a shelf: it is made for you.

The maximum lead time is 30 working days from when we receive payment. That is the upper limit, not the usual time, and during periods of high demand — Christmas, Epiphany (Reyes), Easter — it may come closer to that limit.

Do you need the painting by a specific date? A gift, an anniversary, an opening. Write to us before you buy and we will tell you honestly whether we can make it: we know the workshop’s actual workload at any given time.

How your painting travels

Each work leaves protected in reinforced packaging, designed so that the canvas and the stretcher frame arrive intact. You will receive delivery tracking so you know where it is at all times.

Large-format paintings: packages exceeding 150 cm on any side are governed by the specific rules of each courier company. Depending on the area, they may not be required to carry it up to your front door, although they are required to leave it at the entrance to your building.

When you receive it

It is worth taking a minute: check the package in front of the courier. If you see that the packaging is damaged, note it on the delivery note, or sign stating “pending inspection” (pendiente de revisión) if you cannot open it at that moment.

If the painting has been damaged in transit, let us know within the following 24 hours with a photo of the damage and your order number: we will replace the work at no cost. You can write to us at cuadros@impresionstore.com or via WhatsApp on 627 920 405.

We are available Monday to Friday, from 10:00 to 14:00 and from 17:00 to 21:00.