AVISO: Durante el período de Estado de Alarma del país, les seguimos atendiendo y enviando los pedidos mientras las empresas de transporte sigan funcionando.
In accordance with the law on the information society and electronic commerce, you have the right to withdraw from this contract within 14 calendar days of receipt, without the need for justification and subject to the exceptions detailed below.
To exercise the right of withdrawal, you must notify us of your name, full address and telephone number, fax number and e-mail address, your decision to withdraw from the contract by means of an unambiguous statement (e.g. a letter sent by post or e-mail). In order to comply with the withdrawal period, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the relevant period.
Consequences of withdrawal. In the event of your withdrawal, we will refund all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least costly method of ordinary delivery that we offer) without any undue delay and in any event no later than 14 calendar days from the date on which you inform us of your decision to withdraw from this contract. We will make such refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any expense as a result of the refund. We may withhold the refund until we have received the goods. You must return the goods to us or deliver them directly to Cuadros Splash without undue delay and in any event no later than 14 calendar days from the date you tell us that you are withdrawing from the contract. The deadline will be considered fulfilled if you return the goods before the end of this period. The return must be made in the same packaging and with all the items used for shipment.
You must bear the direct cost of returning the goods. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods, i.e. you must return the product in perfect condition.
Exceptions: the right of withdrawal will not be applicable to contracts concerning
The return must be made in its original packaging, in perfect condition and after acceptance by us.
Products made to order and personalised do not admit a return. Likewise, products that have been damaged or improperly handled will be returned to the customer without any refund.
It will not be admitted return of products that present small variations of color or textures (cracks of drying) or that can be the result of the appreciation through the different screens of the devices used by the client, such as computers, tablets, mobile phones, etc., already specified in the General Conditions.