Due to the characteristics of our work, which is exclusively made to order, we are
exclusively by order, we are within one of the exceptions to the right of withdrawal. Among the wide range of exceptions provided for in Article 103 of the General Law for the Defense of Consumers and Users, it can be noted that the right of withdrawal does not operate, among others, in the following contracts:
Those for the supply of products made according to consumer specifications or clearly personalized, or on request.
We will therefore only accept withdrawal from the contract within 14 calendar days of receipt of the contract, i.e. from the date of purchase. Thereafter, we will only accept the return if the reason given is due to Cuadros Splash having made a mistake by delivering a product that is not the one indicated in the contract (order receipt) or if there is a flagrant difference between the painting ordered and the one received.
In this case, you must also contact us to notify us of your name, full address, telephone number and e-mail address, as well as your decision to withdraw from the contract by means of an unequivocal statement (by e-mail). To meet the withdrawal deadline, it is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the deadline.
Consequences of withdrawal. In case of withdrawal by you, we will refund all payments received from you, including delivery charges (with the exception of the additional costs resulting from the choice by you of a mode of delivery other than the least expensive mode of ordinary delivery offered by us) without undue delay and in any case not later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to effect such reimbursement, using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any costs as a result of the reimbursement. We may withhold reimbursement until we have received the goods, if applicable. You must return or deliver the goods directly to Cuadros Splash without undue delay and in any event not later than 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before the end of this period. The return must be made keeping the same packaging and all the elements that were used for its shipment.
You shall bear the direct cost of returning the goods. You will only be responsible for the diminished value of the goods if this is the result of handling other than what is necessary to establish the nature, characteristics and functioning of the goods, i.e. you must return the product in perfect condition.
The return must be made in its original packaging, in perfect condition and after acceptance by us. The shipping costs of the returned products shall be borne by the customer.
Customized and personalized products are non-returnable, as well as damaged or improperly handled products will be returned to the customer without refund.
Products that present small variations in color or texture (drying cracks) or that may be the result of the appreciation through the different screens of the devices used by the customer, such as computers, tablets, cell phones, etc., already specified in the General Conditions, will not be accepted for return.